Universal Studios                                                                                                       7 Patos' street
651 Yarrow Avenue                                                                                                             London
London                                                                                                                            D1W 5RS
W1D 5RS

                                                                                             Friday 24th November 2017
Dear sir or madam,

 I'm writing to you about your new film, wich I purchased last week for my little cousin, he's a big fan of your films.
The film had been broadcast as a film for children. The advertisements also made the film look sweet and fun, which is why I decided to buy it. However, I think the film isn't fun, is a little violent, and is totally innapropiate for children under 16. My cousin was absolutly terrified.

 Furthermore, I was shocked to see what the film shows.

 Until now, I had always been impressed with your companie and associated your films as a really good films. It's very sad to see what you made. 
I would be grateful if you could give me a full refund.

 I look forward to hearing for you in the near future.

 Yours faithfully,

 Marta Peñafiel.

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